Terms of Service

1. Acceptance

By accessing or using the Medea Santé website or digital services, you agree to these Terms and the Privacy Policy.

2. Medical Disclaimer

Website content is informational only.

It does not replace medical advice, diagnosis, or treatment.

This website is not intended for emergencies. Call 911 or attend the nearest emergency department in urgent situations.

A physician–patient relationship is established only after formal clinical acceptance and intake.

3. Services

Medea Santé provides private medical services in Québec.

Digital services may include:

• Appointment booking
• Intake submission
• Telehealth consultations

Service availability may vary based on licensing and jurisdictional requirements.

4. Eligibility

Users must be the age of majority unless represented by a parent, tutor, or legal guardian.

Telehealth services may be restricted by professional licensing rules.

5. User Responsibilities

You agree to:

• Provide accurate information
• Use services lawfully
• Protect login credentials
• Refrain from interfering with clinic systems

6. Booking and Cancellation

Appointment scheduling policies, including cancellation timelines and applicable fees, are disclosed at the time of booking.

Failure to comply with cancellation policies may result in applicable fees.

7. Payments

Payments are processed through secure third-party providers.

You authorize charges for disclosed amounts at the time of booking or service delivery.

8. Intellectual Property

All content, branding, and materials are owned by Medea Santé.

Unauthorized reproduction is prohibited.

9. Prohibited Conduct

You must not:

• Attempt unauthorized system access
• Scrape, probe, or reverse engineer systems
• Submit unlawful or abusive content
• Interfere with website functionality

10. Limitation of Liability

The website is provided "as is."

Medea Santé is not liable for indirect or consequential damages.

Nothing limits liability for bodily injury, intentional fault, or gross negligence under Québec law.

11. Indemnification

You agree to indemnify Medea Santé for damages arising from misuse of the website.

12. Termination

Access may be suspended for misuse or security risks.

13. Governing Law

These Terms are governed by the laws of Québec and applicable federal laws of Canada.

14. Dispute Resolution

Disputes are addressed through:

• Internal resolution
• Mediation in Québec
• Courts of Québec

Clauses are interpreted consistently with Québec civil law and consumer protection principles.